Terms and Conditions - Gardener Hatch End

Introduction

Welcome to Gardener Hatch End. By accessing and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before engaging our services.

Services Provided

We offer a range of gardening services designed to meet the diverse needs of our clients in Hatch End and surrounding areas. Our services include:

• Lawn Maintenance: Regular mowing, edging, and fertilization to keep your lawn healthy and vibrant.
• Garden Design: Customized garden layouts tailored to your preferences and property specifications.
• Pruning and Trimming: Expert pruning of trees, shrubs, and hedges to promote growth and maintain aesthetic appeal.
• Planting Services: Selection and installation of a variety of plants, flowers, and trees to enhance your garden's beauty.
• Seasonal Clean-Up: Comprehensive clean-up services to prepare your garden for different seasons.

Scope of Work

Our Scope of Work outlines the specific tasks we will perform as part of our gardening services. This includes:

1. Initial consultation to assess your gardening needs and preferences.
2. Development of a tailored gardening plan.
3. Provision of all necessary tools and materials required for the services.
4. Regular maintenance visits as per the agreed schedule.
5. Ongoing support and adjustments to the gardening plan as needed.

Service Fees

Our pricing structure is designed to provide transparent and competitive rates for our gardening services. The Service Fees are based on the scope and complexity of the work required. Factors influencing the fees include:

• Size of the garden or property.
• Type of services requested.
• Frequency of maintenance visits.
• Special requirements or additional materials needed.

All fees will be clearly communicated during the initial consultation and will be outlined in the service agreement.

Payment Terms

We accept various payment methods for your convenience, including bank transfers, credit/debit cards, and cash payments. Payment is due upon receipt of the invoice, unless prior arrangements have been made. Invoices will be issued on a monthly basis for ongoing services or upon completion of one-time projects.

Late payments may incur additional charges as specified in the service agreement. We reserve the right to suspend services in the event of non-payment until the outstanding balance is settled.

Cancellation Policy

Clients may cancel or reschedule appointments with at least 48 hours' notice to avoid cancellation fees. Cancellations made within 24 hours of the scheduled service may incur a fee equivalent to 50% of the service cost.

We understand that unforeseen circumstances may arise, and we strive to accommodate changes to our schedule whenever possible. Please contact us as soon as you are aware of any need to cancel or reschedule.

Liability

Gardener Hatch End is committed to providing high-quality services. However, we cannot be held liable for any direct or indirect damages resulting from the use of our services, including but not limited to:

• Damage to existing plants, structures, or property not caused by our negligence.
• Injuries sustained by third parties on your property.
• Loss of personal items or valuables in your garden.

We recommend that clients inform us of any existing issues or vulnerabilities on their property prior to service commencement to mitigate potential risks.

Customer Obligations

As a client, you agree to:

• Provide accurate information about your property and specific gardening requirements.
• Ensure that the garden area is accessible to our team during scheduled service times.
• Communicate any changes or specific instructions regarding the services.
• Respect the terms of payment and adhere to the agreed-upon schedule.

Privacy Policy

We value your privacy and are committed to protecting your personal information. Any data collected from you will be used solely for the purpose of delivering our services and managing our business relationship.

We will not share, sell, or distribute your personal information to third parties without your consent, except as required by law.

Your information will be stored securely and handled in accordance with applicable data protection regulations.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardener Hatch End operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that area.

Amendments

Gardener Hatch End reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any significant changes through the contact information provided. Continued use of our services after such amendments constitutes acceptance of the updated terms.

Intellectual Property

All content provided by Gardener Hatch End, including but not limited to brochures, plans, and digital media, is the intellectual property of the company. Clients are prohibited from reproducing, distributing, or creating derivative works without explicit written permission.

Termination

Either party may terminate the service agreement with written notice in accordance with the cancellation policy. Upon termination, clients are responsible for payment of any services rendered up to the termination date.

Force Majeure

Gardener Hatch End shall not be liable for any failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, or other unforeseen events.

Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining terms shall remain in full force and effect.

Entire Agreement

These Terms and Conditions constitute the entire agreement between Gardener Hatch End and the client regarding the services provided. They supersede all prior agreements, understandings, and representations.

Acknowledgment

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.